Terms of Service

These terms govern your use of BizEdge. BizEdge is an Australian business (ABN 97 656 560 460) operated from Melbourne, Victoria. Full legal entity details appear on every Stripe invoice we issue and are available on request at hello@bizedge.com.au. By signing up or using BizEdge, you accept these terms. In these terms, "you" means the business that signs up and the person signing up for it.

1. The service

BizEdge helps Australian tradies and local-service businesses stop losing work to calls they cannot take. The plan sold on this site is Missed-Call Text-Back: we provide you with an Australian mobile number, you divert your unanswered calls to it using your carrier's standard call-diversion codes, and when a call arrives we send the caller one text message on your behalf and send you the caller's number, and the words of any reply, on your nominated mobile. Setting the diversion on your handset is your step; the diversion codes and the support to use them are ours. Existing accounts may hold other BizEdge services agreed separately; these terms apply to those too.

We send texts through Twilio, our messaging provider, and Australian mobile carriers. Carriers can delay or filter texts, so we cannot promise that every text is delivered.

2. Who can use BizEdge

• BizEdge is for Australian trades and local-service businesses. We may decline or cancel any business that falls outside what the service is designed for, or that we are not comfortable supporting, whether or not it breaks a rule in these terms.
• You must be 18 or older and authorised to act for the business you sign up.
• You're responsible for keeping your login secure and for everything done through your account.
• One subscription covers one business (one ABN).

3. Verifying your business

• Before we activate a number for you, and at any time while you use BizEdge, you must give us on request: your ABN, which must be active on the Australian Business Register; the business name registered to it; your business's street address (not a PO box); and a document that proves that address, such as a utility bill, a tax notice or a rental agreement. We may also ask for photo ID for the person signing up, or other documents, if our messaging provider or Australian telecommunications rules require them.
• We check your ABN against the Australian Business Register. You authorise us to give your details and documents to Twilio so your number can be registered with your business's details.
• Your details must be true and complete. Tell us within 7 days if any of them change.
• If you cannot be verified, if you do not give us what we ask for within a reasonable time, or if we find that details you gave us are wrong, we may refuse to activate the service, pause it, or cancel it. If we cancel before your first missed call has been texted back, you are not charged.

4. Your BizEdge number

• The number is held by BizEdge (through Twilio) and issued for your business to use with BizEdge while your subscription is active. It is not your property and you cannot sell or transfer it.
• When your subscription ends, the number goes back to us. If you want to keep using it somewhere else, ask us before you cancel and we will tell you what the carrier rules allow.
• Dialling ##002# on your handset switches every divert off. If your service is paused or ends, calls you divert to your BizEdge number are not texted back, so switch your divert off. We will remind you when we pause or end a service.

5. Pricing & billing

• Missed-Call Text-Back is $49/mo + GST ($53.90 inc. GST), billed monthly via Stripe.
• Your card is captured at checkout, but billing starts on the day your first missed call is texted back. If the service cannot be activated on your handset, you are not charged and the subscription is cancelled.
• Up to 200 text-backs a month are included. We will contact you before charging for anything beyond that; we never bill overage silently.
• Founding pricing closed on 31 July 2026 and is no longer offered. Subscribers who hold a founding rate keep it for as long as their subscription stays active. It does not revert to the list rate.
• If you haven't sent your business details within 30 days of sign-up, we cancel the subscription ourselves and you are not charged.
• If no diverted call has been texted back within 30 days of your number being assigned, we email to ask whether you want to keep your number. If you choose to keep it, your number stays, billing still starts only on the day your first missed call is texted back, and we ask again after another 30 days without one. If you don't answer within 7 days, we cancel the subscription ourselves and you are not charged.
• Cancel any month. Your subscription stops at the end of the current billing period.
• If we end your service for any reason other than non-payment, we refund what you paid for the current billing month.
• We don't lock you into annual contracts and we don't charge setup fees.

Our 10-second guarantee

If a forwarded call ever doesn't get your text within 10 seconds, that month is free, and we keep it running free until it has caught 20 calls in a row. These are the full conditions:

1. What we promise. When a forwarded call reaches your BizEdge number, we send the caller your text-back within 10 seconds.
2. What counts as a forwarded call. A call that your phone carrier diverts to your BizEdge number while your text-back is active, from a caller whose number is shown. The 10 seconds are measured from the moment the call reaches BizEdge to the moment we hand the text to our messaging carrier.
3. What is not covered. Calls that never reach your BizEdge number (for example because the divert on your phone is off, set up differently, or beaten by your voicemail); callers who withhold their number; callers who have replied STOP; numbers that cannot receive text messages; outages or delays at a phone carrier or messaging carrier that we do not control; and text-backs we hold back because your message breaks our terms.
4. What you get. If a covered call does not get its text-back within 10 seconds, we credit that month's text-back fee to you in full. Your text-back then keeps running free of charge until 20 covered calls in a row have each had their text-back within 10 seconds. Normal billing restarts from your next billing date after that run is complete.
5. How to claim. We check every call ourselves and apply the credit without you having to ask. If you think we missed one, email hello@bizedge.com.au within 30 days of the call with the date and time, and we will check our records and reply.
6. Limits. The credit and the free run are the whole remedy under this guarantee. It does not cover any job, income or other loss from a call. Your rights under the Australian Consumer Law are not affected.

6. Acceptable use

You must use BizEdge only for your own business, only in line with these terms and the law, and only in line with Twilio's Acceptable Use Policy and Messaging Policy, which apply to you as a user of our service. You must not use BizEdge for, and your texts must not be about or promote, any of the following:

• adult, sexual or erotic services or content, escort services, or dating and companionship services;
• gambling, betting or lotteries;
• alcohol, tobacco, vaping or e-cigarette products;
• cannabis, CBD, other drugs, or drug paraphernalia;
• firearms, ammunition, explosives or other weapons;
• loans, debt collection, debt relief, credit repair, cryptocurrency, or get-rich or investment schemes;
• hate, harassment, threats or violence;
• anything false, misleading or deceptive, or that impersonates another business or person;
• anything illegal under Australian law or the law where you or the caller are.

These restrictions apply whether or not the business or activity is lawful where you operate. You also must not:

• ask callers to send photos, videos or other images;
• ask callers for passwords, payment card details, identity documents or health information;
• use BizEdge to text people who have not just called you, or who have opted out;
• add callers to a marketing list unless they have agreed to it;
• operate someone else's business without their authority;
• reverse-engineer, scrape, or resell the service.

7. Your texts are your responsibility

• Texts sent through BizEdge are sent for your business and on your authority. You are responsible for what they say, for having any consent the law requires, and for how you deal with the people who reply. We provide the technology that sends them.
• You choose the wording of your text-back, within the limits in section 6. Every text must say who it is from and how to opt out, so when your wording leaves them out, we add your business name and "Reply STOP to opt out." at the end. The preview in your account shows the finished text.
• Your text-back is sent automatically, without further approval, every time a diverted call is not answered. Campaign messages on accounts that have them are only sent after you approve each one, and we keep a record of each approval.
• We may review your text-back and other messages at any time, and we may refuse, change or pause any text that we reasonably think breaks these terms, the law or our messaging provider's rules.
• Anyone who replies STOP (or a similar opt-out word) does not get another text from your BizEdge number. We honour opt-outs straight away.

8. Replies, photos and caller information

When a caller texts back, we send the words of their reply to your nominated mobile and email. We do not pass on photos, videos or other attachments. If a caller sends one, we delete it from our systems and our messaging provider's systems without viewing it, normally straight away, and tell you that one was sent. How we handle callers' information is set out in our Privacy Policy.

9. Suspension & cancellation

• We may pause your number or your account straight away, without notice, if we reasonably believe you have broken section 6 or 7; if our messaging provider, a carrier, the Australian Communications and Media Authority or another authority asks us to, or we need to in order to comply with the law; if we receive complaints or opt-outs about your texts; or if you cannot be verified under section 3.
• We will tell you as soon as we can and explain why, unless the law or an authority stops us, and restore the service if the problem is fixed and can be fixed.
• For any other breach, we will give you written notice and 14 days to fix it before we pause or cancel.
• You may cancel any time from your account or by emailing us. After cancellation your data stays available for you to export until you ask us to delete it.

10. Covering our costs if you break these terms

To the extent the law allows, you agree to cover us for any loss, cost, fine or penalty (including reasonable legal costs) that we incur because of your texts or other messages, your breach of these terms or the law, or a claim by a caller, regulator, carrier or our messaging provider arising from how you used BizEdge. This includes any fine or charge a carrier or our messaging provider passes on to us because of your texts. It does not apply to the extent the loss was caused by our own breach or negligence.

11. Warranties & liability

BizEdge is provided "as is". We make no guarantees about specific outcomes (calls caught, jobs won, reviews, revenue), and we do not guarantee that every text is delivered. To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms excludes, restricts or changes any right you have under the Australian Consumer Law that cannot lawfully be excluded.

12. Your data

• You own your data. We hold it on your behalf to provide the service.
• You can export everything as CSV at any time.
• Our database is hosted on AWS in Sydney (via Supabase). Some of the providers we use are overseas. See our Privacy Policy for details.
• We don't sell your data and we don't train third-party AI models on it without your explicit consent.

13. Changes

We may update these terms. If changes are material, we'll email you at least 14 days before they take effect, unless a change is needed sooner to comply with the law or our messaging provider's rules. Continued use after the effective date means you accept the changes. If you do not accept them, you can cancel before they take effect.

14. Governing law

These terms are governed by the law of Victoria, Australia, and you and we submit to the courts of Victoria.

15. Contact

Questions, complaints or legal notices: hello@bizedge.com.au.