Privacy Policy

BizEdge ("we", "us", ABN 97 656 560 460) is operated from Melbourne, Australia. This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect from our customers

• Account details: your email, name, business name, the mobile we alert you on, and the wording of your text-back.
• Business verification: your ABN and what the Australian Business Register returns for it (registered name, ABN status, GST registration), your business's street address, and documents that prove it, such as a utility bill or tax notice. If our messaging provider or Australian telecommunications rules require it, photo ID for the person signing up.
• Billing: handled by Stripe. We see your subscription status and invoices; we never see or store your full card number.
• Customer lists you import (accounts with campaigns): the names, phone numbers, email addresses and job history of your own customers that you upload.
• Usage data: how the app and site are used (pages visited, features used), kept to a minimum.

2. Information about people who call our customers

When someone rings a BizEdge customer and the call is not answered, we receive the caller's phone number, the time and status of the call, the text we send them, and the words of any reply. We handle this on behalf of the business they called and use it only to:

• send the caller one text from that business;
• pass the caller's number and the words of any reply to that business;
• honour STOP requests, so an opted-out caller never gets another text from that business;
• keep the call log the business sees in its account.

We do not use callers' information for our own marketing, and we do not sell it. We do not ask callers for sensitive information. If a caller sends a photo, video or other attachment, we do not pass it on: we delete it from our systems and our messaging provider's systems without viewing it, normally straight away, and only tell the business that one was sent.

3. How we use information

• To provide the service you pay for, including sending texts on your behalf.
• To verify your business and register your BizEdge number with our messaging provider.
• To honour opt-outs (STOP replies, unsubscribe clicks) immediately and permanently.
• To bill you, support you, and keep the service secure and within the law.
• To improve the product. We never train third-party AI models on your data without your explicit consent.

4. Texts and consent

A text-back goes only to a person who has just rung the business, in reply to that call. Every text-back names the business and includes "Reply STOP to opt out." For campaign messages on accounts that have them, we rely on the customer's existing business relationship with the people on their list (for example a past job), under the Spam Act 2003 (Cth), and every message includes a way to opt out ("Reply STOP" on SMS, an unsubscribe link on email).

5. Your BizEdge number and verification documents

Australian rules require the business that uses a mobile number to be known to the carrier. We check your ABN with the Australian Business Register, and we give your business details, street address and supporting documents to Twilio, our messaging provider, so that your BizEdge number can be registered with your business's details. Numbers issued from our shared pool before this was in place are registered with BizEdge's own details until they are moved. Twilio keeps registration documents under its own privacy policy.

6. How long we keep information

• Account, verification, call and message records: while your account is open, and after you cancel until you ask us to delete them, so you can still export them.
• Opt-out records: for as long as we need them to make sure an opted-out person is never texted again.
• Attachments callers send: deleted without viewing, normally straight away.
• Our providers (for example Twilio for message logs, and Stripe for billing records) keep their own records under their own policies and legal obligations.

7. Your rights

• Export: download your data (profile, customers, jobs and message history) at any time via /api/compliance/export-my-data.
• Deletion: you can mark your account data as deleted straight away via /api/compliance/delete-my-account, and undo that within 30 days. For permanent deletion, email hello@bizedge.com.au and we will permanently delete your data and confirm when it is done, within 30 days of your request, except where the law requires us to keep something.
• Access and correction: email hello@bizedge.com.au. Callers can also contact us to ask what we hold about them.

8. Storage & security

• Our database is hosted by Supabase on AWS in Sydney, encrypted at rest.
• Row-level security scopes every record to your organisation.
• We limit access to personal information to what is needed to run the service.

9. Providers we share information with, including overseas

We use the following providers strictly to deliver the service. Several are based overseas, mainly in the United States, and information may be stored or processed there:

• Supabase: database and logins (AWS Sydney).
• Twilio (United States): calls, texts and number registration.
• Vercel (United States): hosting for our website and app.
• Anthropic (United States): the AI features in the app.
• Resend (United States): email delivery.
• Brevo (France): email we send to businesses about BizEdge.
• Stripe: payments.
• Google: our own email, and Google Analytics on our website.
• Mapbox (United States): maps in the app.
• The Australian Business Register: ABN checks.

Each operates under its own privacy policy. We do not sell personal information, and we share it only as needed to run BizEdge or where the law requires.

10. Contact & complaints

Privacy questions or complaints: hello@bizedge.com.au. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If anything here conflicts with our Terms of Service, the Terms prevail.